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TERMS & CONDITIONS

READ OUR T&C's HERE

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GENERAL TERMS OF AGREEMENT

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  • EPS sells products and services to private persons over the age of consent. EPS also sells products and services to individuals under the age of 18 on the basis that they have obtained permission from their guardian.

  • Goods are sold to private individuals, companies and organizations.

  • EPS reserves the right to change these Terms Of Agreement without prior notice. Terms Of Agreement apply to any order as they were at the time when the order was placed.

  • Contact information for EPS can be found at: www.eps.com/contact

  • You (the customer) upon registering with our website agree that EPS can hold a record of your contact information.. Your information will be kept entirely confidential and EPS will not share this information with any third parties.

  • A binding sales contract will come into effect when you (the customer) confirm your online order during our checkout process (which includes freight charges). A confirmation of your order will be sent via email to the email address you specified to us when registering with EPS, through the EPS website. EPS liability regarding unavailability of the product, restrictions by authorities or import restrictions is always limited to the cancellation of the transaction and the possible refund of the purchase price.

 

PRICES & PRODUCTS

 

  • Prices on the website do not include value added tax or shipping expenses unless stated otherwise.

  • Prices shown on the website are subject to change. If the product price rises before the shipment is handled, the ordered products will be sold at the original price. If changes are made to the order it will be determined according to the price at the time of the change in the order. If there is a reduction in the advertised price at the time of order we will deliver the product automatically with the new lower price.

  • In the event of pricing errors in the price list, the product will not be sold at a clearly lower price and it will be assumed that you (the customer) were aware of and understood the error.

  • Products are always sold in their current condition.

 

DELIVERY & PAYMENT

 

  • Delivery charges vary depending on the size and the weight of the order being placed. Delivery charges are clearly displayed in the confirmation of order page and again shown on the order confirmation sent to the email address supplied by you (the customer) when you registered with the EPS website.

  • Deliveries will be made to the address specified at the time of order by you (the customer). EPS will not be responsible for deliveries to the wrong address if supplied by you (the customer).

  • Finished orders will be dispatched for delivery within 1-2 working days unless otherwise specified by EPS. Delivery time within the UK is generally 1-2 working days from dispatch. Delivery times to areas outside of the UK can vary dependant on location and customs clearance. As a guide, deliveries to within the EU usually take around 2-4 days, deliveries outside of the EU can take from 2-14 days. “Finished Orders” refers to an order where all products are in stock ready for dispatch and the order has been approved and paid for in full.

  • Customers are required to pay for their orders via Sage Pay or PayPal. EPS can also accept payment via bank transfer, with any bank transfer fees being paid for at source. If you (the customer) wish to place an order and pay for the goods by bank transfer then you are to contact us directly via our contact page before placing your order online.

  • Account customers will be issued their invoice after order confirmation. Payment terms for Account customers remain as agreed with our accounts department at the time of account application.

  • If an item is not wanted and needs to be returned it must be within 15 days and also refunds are liable for PayPal Fees incurred 

GOODS RETURN POLICY

 

  • In accordance with Government legislation products purchased from our store will be granted a 14 day right to return. The product must be returned unused and in its original condition and packaging.

  • EPS grant the buyer permission to open the goods for inspection, however we ask that you take care to retain the original condition of the packaging in which the goods were originally supplied to you.

  • Upon receipt of the returned items and provided that the return meets our Goods Return Policy Agreement, we will offer you (the customer) a refund within 14 days of receiving the goods back.

  • You (the customer) have accepted the goods if; you have told us that you have accepted them (having had ample opportunity to inspect the item before confirming receipt), or when you (the customer) have either altered or fitted the item(s).

  • Returns will only be accepted if they are from the original purchaser.

  • In the case of reclamation due to defects in the merchandise or return of the merchandise, you (the customer) are obliged to return the merchandise with an accompanying certificate of purchase or invoice copy to prove that the product in question was purchased by you, from EPS at the time specified by you (the customer). In any instance where the original receipt or proof of purchase cannot be supplied by you (the customer), then EPS reserves the right to collect expenses from you (the customer) caused by the search of the receipt on behalf of the buyer.

 

WARRANTY

 

  • EPS advertises and sells; parts, services and supplies designed for use in motorsport only. Given the nature of their intended use (strictly for motorsport) we do not supply a warranty with our parts, we do however accept returns as specified under our Goods Return Policy.

  • EPS reserves the right to verify reported faults in the products in unclear situations.

  • EPS is not responsible for damage caused by the buyer’s actions.

  • It is the buyer’s responsibility to ensure that the products purchased from us are fitted for their intended use. EPS will not be responsible for products fitted outside of our Warranty guidelines under the Terms & Conditions, or outside the given product description displayed on the product page within our website (which will have been viewed at the time of purchase).

 

TERMS OF AGREEMENT FOR BUSINESS, PUBLIC AND COMMUNITY CUSTOMERS

 

  • The customer is obliged to present full contact information when registering with the EPS website. This information includes; contact person, contact address (also the same as shipping address), phone number, and email address. A company Name, business address, business phone number and valid VAT number is also required when registering as a business customer.

  • Your registration and order details will only be disclosed to identified customers.

  • It is you (the customer) who is responsible for inspecting the product within 14 days of delivery. Customers are also obliged to familiarize themselves with the product(s) and any accompanying instructions relating to the terms of use. Products and services are always sold in their current condition.

  • EPS is not responsible for the indirect or direct expenses caused by fault and / or use of the products or services. EPS is not responsible for any loss of income incurred through fault and / or use of the products or services. EPS liability is always limited to the content found within these terms of agreement. Product fault liability is limited to the possible refund of the original purchase price only.

  • EPS is not responsible for damages sustained by the buyer’s actions. EPS reserves the right to inspect products found to be damaged / faulty or returned as a cancelled sale.

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